To conduct customer meet in 29 locations in Kerala LHO
Overall bank to engage with customers at 517 locations nationally
To educate customers on safe Digital Banking practices
To enhance customer service & experience through feedback & suggestions
Kochi: State Bank of India (SBI) will organise ‘Customer Meet’ nationally on November 22 to engage with customers for enhancing their experience and provide better service delivery. SBI will also inform customers about the benefits and convenience of using digital payment modes and educate them about safe digital banking practices to be followed while undertaking transactions. Through this initiative, the bank aims to engage with customers through 29 locations in Kerala Local Head Offices (LHOs) and overall bank plans to outreach customers through 517 locations from 17 LHOs of SBI across the country. Meetings will be addressed by the senior functionaries of the Bank.
Under this initiative, Customers can interact with Bank staff to discuss their concerns and share feedback and suggestions on the banks’ products and services. Customer feedback and suggestions would help the bank to improvise on existing products and services. On the announcement, P K Gupta, MD – Retail & Digital Banking, SBI said, “Customer engagement is an on-going process which is SBI’s utmost priority. Their valued feedback and suggestions help the bank to offer quality banking experience. The bank is always committed to providing hassle-free banking services to its customers.”